As part of the Istanbulcards personalization campaign, which started in Istanbul on October 29, as of January 1, 2023, rights such as transfer, distance-based fare refund and free transportation on public holidays will be valid only for personalized Istanbulcards users.
Users who want to benefit from these rights, which are exclusive to Istanbul residents, will have to personalize their anonymous Istanbulcards.
Non-personalized Istanbulkarts will continue to be used for transportation and shopping, but they will not be able to benefit from special offers for Istanbulcards.
EXCEPT CARDS IN SPECIAL STATUS
Personalization can only be done on the red anonymous Istanbulcards. Istanbulcards with special status (student, teacher, mother, over 60 and 65 years old) will continue to benefit from all the campaigns.
Red-colored anonymous Istanbulcards can be purchased and used instantly by anyone who wants them through ticket machines and authorized points.
Users who do not want to personalize will be able to continue to benefit from transportation with anonymous Istanbulcards.
EASY TO PERSONALIZE!
In order to customize Istanbulcards, the form at www.kisisellestir.istanbul can be filled.
Customization can also be done by following the directions in the 'add card' field from the home page of the Istanbulcards Mobile application.
In addition to these steps, you can easily personalize your cards by contacting 153.
RETURN TO THE PUBLIC SOURCE
Istanbul Metropolitan Municipality (IMM) will turn the 154 million TL lost every year as a result of the use of transportation privileges offered to Istanbul residents by everyone, into a public resource.
All Istanbul residents, who earn an average of 35% through transportation applications such as transfers, discounts and refunds throughout the year, will no longer be able to benefit from these rights unless they personalize their anonymous cards.